Home Articles Unlocking Better Communication and Client Relationships with DISC Profiling

Unlocking Better Communication and Client Relationships with DISC Profiling

Article Published: March 17, 2025

At Premier Tax Solutions we believe that strong relationships—both within our team and with our clients—are the foundation of success. That’s why we incorporate DISC profiling into our practice. By understanding personality styles, we improve teamwork, enhance communication, and create better experiences for our clients.

What is DISC Profiling?

DISC is a personality assessment tool that categorises individuals into four primary behavioural styles:

  • Dominance (D) – Results-driven, assertive, and decisive
  • Influence (I) – Social, enthusiastic, and persuasive
  • Steadiness (S) – Patient, dependable, and cooperative
  • Compliance (C) – Detail-oriented, analytical, and precise

How We Use DISC in Our Practice

All of our team members have undergone DISC profiling and we regularly have training to help us understand each other and clients better and how to communicate more effectively. This enables us to:

  • Enhance Internal Communication – Recognising different communication styles reduces misunderstandings and fosters a collaborative environment.
  • Improve Client Experience – We match clients with the team members whose DISC profile aligns best with their personality and business needs, ensuring smoother interactions and a more tailored service.
  • Boost Team Performance – By leveraging our individual strengths, we create a more productive and harmonious workplace.

Why It Matters for Our Clients

When working with us, you’re not just getting expert accountancy services—you’re also getting a team that truly understands you. By aligning your needs with the right professional, we ensure clearer communication, better working relationships, and a more personalised approach to managing your finances. If you are a client that loves to have a chat for example, we will match you with someone with a dominant characteristic of Influence in their profile so that you have a chatty team member and both sides needs are met. If you are someone with a detailed approach we will match you with someone with a dominant characteristic of Compliance.

At Premier Tax Solutions we go beyond the numbers. We invest in people—our team and our clients—so that working together is as effective and enjoyable as possible.

Interested in learning more about how our DISC-driven approach can benefit your business? Get in touch today by calling us on 01782 479699.

Published on 17th March 2025, by Vanessa Fuller

Vanessa is an experienced Accountant / Tax Specialist and Co-Founder of Premier Tax Solutions.

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